Terms of Service

Last Updated: December 24, 2023

Acceptance of Terms

By accessing or using our mobile application and related services, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our services.

Use of Services

Fetchiyo provides a platform for ordering groceries and related products. You agree to use the services only for lawful purposes and in compliance with all applicable laws and regulations. You must not interfere with or disrupt the functioning of the app or its related systems and agents.

Account Registration

In order to use certain features of our services, you may need to register for an account. You are responsible for providing accurate and complete information during registration and keeping your account credentials confidential. You agree to notify us immediately if you suspect any unauthorized access to your account.

Orders and Payments

When placing orders through Fetchiyo, you agree to provide accurate and up-to-date information for delivery and payment purposes. You are responsible for all charges associated with your orders. Payment processing is facilitated through third-party payment providers, and you agree to abide by their terms and conditions.

Delivery/Shipping

We provide delivery based on the selected delivery slot during the checkout. However, orders received after business hours will be delivered on the next business day. We strive to provide accurate delivery times, but these may vary based on factors beyond our control. In the event of delays or issues with your order, please contact our customer support.

Cancellation, Returns and Refunds

For information on cancellations, returns, refunds, please refer the following terms:

Cancellations:

You can cancel your order through the app while it's still in the processing stage. Navigate to the order details page and follow the cancellation instructions.

Returns:

If you receive a damaged or defective item, or if you receive an incorrect item in your order, please contact our customer support within 24 hours of receiving the order. We will arrange for a replacement or refund, depending on your preference.

Refunds:

Refunds will be issued for eligible returns or in cases where we are unable to provide a replacement. Refunds will be processed to the original payment method used during the purchase. Please allow 7/10 days for the refund to reflect in your account, depending on the payment provider's processing time.

Intellectual Property

The Fetchiyo app, its content, and associated trademarks are the property of Fetchiyo. You agree not to reproduce, distribute, modify, or create derivative works based on our app and its content without our express consent.

User Content

You may have the opportunity to submit reviews, feedback, or other content through the app. By submitting such content, you grant Fetchiyo a non-exclusive, worldwide, royalty-free, and perpetual license to use, reproduce, modify, adapt, publish, and display the content.

Limitation of Liability

To the extent permitted by law, Fetchiyo shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of our services. You agree to use the app at your own risk.

Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Changes will be effective upon posting on the app. It is your responsibility to review the Terms periodically. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

Termination

Fetchiyo reserves the right to suspend or terminate your access to the app at its discretion and without notice, including if you violate these Terms or engage in prohibited activities.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Nagaland, India. Any legal actions arising out of or in connection with these Terms shall be brought exclusively in the courts located in Dimapur, Nagaland, India.

Contact Us

If you have any questions about these Terms of Service or our services, please contact us at support@fetchiyo.com.